GTC-products-consumers

ARTICLE 1. -SCOPE OF APPLICATION

These general conditions of sale apply, without restriction or reservation to all sales concluded by Mymedoc, represented by Mrs Sandra RIVES (hereinafter referred to as "the seller") to consumers and non-professional buyers ( Hereinafter referred to as "the customers" or "the customer"), wishing to acquire the products offered for sale by the seller (hereinafter referred to as "the products") on the website www.mymedoc.fr. They specify, in particular, the conditions of ordering, payment, delivery and management of any returns of the products ordered by the customers. The products offered for sale on the website are as follows:

-sale of food products and alcoholic beverages in a box. (Hereinafter "the products" or "the product")

The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products are presented on the website

"www.mymedoc.fr."

The customer is obliged to take notice of it before placing an order.

The choice and purchase of a product is the sole responsibility of the customer.

The photographs and graphics presented on the website "www.mymedoc.fr" are not contractual and cannot incur the responsibility of the seller.

The customer is obliged to refer to the description of each product in order to know the properties and the essential characteristics.

Product offerings are within the limits of available stocks as specified when placing the order.

The seller's contact details are as follows:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

Phone: 06.79.39.04.78 or 06.82.06.68.22

These general terms and conditions of sale apply to the exclusion of any other conditions, including those applicable for in-store sales or through other distribution and marketing channels.

These general conditions of sale are accessible at any time on the website "www.mymedoc.fr" and will prevail, if applicable, on any other version or other contradictory document.

These general conditions of sale may be subject to subsequent modifications, the version applicable to the purchase of the customer is that in force on the website on the date of placing the order.

Unless proven otherwise, the data recorded in the seller's computer system constitutes proof of all transactions concluded with the customer.

In accordance with the computer law and freedoms of 6 January 1978, strengthened and supplemented by the RGPD (General data protection regulation), which entered into force on 25 may 2018, the client has, at any time, a right of access, rectification, of opposition, deletion and portability of all of its personal data by writing, by letter and by justifying its identity to:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

The validation of the order by the customer is the acceptance without restriction or reservation of the present general conditions of sale.

The customer acknowledges having the capacity required to contract and acquire the products offered on the website "www.mymedoc.fr".

ARTICLE 2. -PRE-CONTRACTUAL INFORMATION

The customer acknowledges having communicated prior to the placing of his order and to the conclusion of the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221-5 of the Consumer code.

The following information is transmitted to the client in a readable and understandable manner:

-the essential characteristics of the good or service,

-the price of the good or service,

-the method of calculating the price and, if applicable, any additional costs of transport, delivery or postage and any other costs,

-any additional costs of transport, delivery or postage and any other charges,

-in the absence of immediate execution of the contract, the date or the time at which the seller undertakes to deliver the good or to perform the service, irrespective of its price,

-information relating to the identity of the seller, its postal, telephone and electronic coordinates, and its activities, those relating to legal guarantees, the functionalities of digital content and, where applicable, its interoperability, the existence and procedures for the implementation of guarantees and other contractual conditions.

The seller shall communicate to the customer the following information:

-its name or its social denomination, the geographical address of its establishment and, if it is different, that of the registered office, its telephone number and its e-mail address,

-the terms of payment, delivery and execution of the contract, as well as the terms and conditions provided by the professional for the processing of claims,

-in the case of sale, the existence and the procedures for exercising the legal guarantee of conformity provided for in articles L. 217-1 and following of the code of consumption, the guarantee of latent defects provided for in articles 1641 and following of the civil code, and, where applicable, the commercial guarantee and the after sales service respectively referred to in articles L. 217-15 and L. 217-17 of the consumer code,

-the duration of the contract, when it is concluded for a fixed term, or the conditions for its termination in the case of an indefinite contract.

The seller shall indicate, with regard to the digital content:

-any relevant interoperability of this content with certain hardware or software which the trader has or should reasonably have knowledge of.

ARTICLE 3. -PRODUCT INFORMATION-PRODUCT AVAILABILITY

The products governed by these general terms and conditions are those listed on the seller's website or which are indicated as sold and dispatched by the seller.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred with respect to this presentation, the seller's liability could not be incurred.

The products, produced from local artisanal production, are offered within the limits of the stocks available, depending in particular on the quantity of production and the seasonality of the raw materials.

The availability of the products is checked upon receipt of the order.

In case of unavailability of one or more products, the seller, at the customer's option:

-propose a replacement product,

-cancel the order and proceed to the refund of the ordered product (or products),

-will ship the remainder of the order.

ARTICLE 4. -ORDERS

It is the customer's responsibility to select the products he wishes to order on the website "www.mymedoc.fr".

The contractual information is presented in French and is subject to confirmation at the latest at the time of the validation of the order by the customer.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will be considered definitive only after sending the customer confirmation of acceptance of the order by the seller by e-mail and after validation of the payment of the order.

For orders placed exclusively on the Internet, the registration of an order on the seller's website is made when the customer accepts these general conditions of sale by ticking the box provided for this purpose and validates his order. The customer has the possibility, before validation of his order, to check the details, his total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies acceptance of all these general terms and conditions of sale and constitutes proof of the sales contract.

It is therefore the customer's responsibility to check the accuracy of the order and to immediately report any errors.

Computerized registers, kept in the seller's computer systems under reasonable security conditions, shall be considered as evidence of communications, orders and payments between the parties.

The archiving of orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Any order placed on the website "www.mymedoc.fr" constitutes the formation of a contract concluded remotely between the customer and the seller.

The final validation of the order will be worth proof of the customer's agreement on:

-the chargeability of sums due under the order,

-the signature and the express acceptance of all the transactions carried out.

In case of fraudulent use of a means of payment, the customer is invited, as soon as the use is noted, to contact the 06.79.39.04.78 or the 06.82.06.68.22

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of an earlier order.

Likewise, in certain cases, including default of payment, incorrect address or other problem on the customer's account, the seller reserves the right to block the customer's order until the problem is resolved.

The customer will be able to follow the evolution of his order on the website "www.mymedoc.fr".

ARTICLE 5. -PRICE list

The products are provided at the current rate appearing on the website "www.mymedoc.fr" when registering the order by the seller. Prices are expressed in euros taking into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products of the online shop.

The tariffs take into account any reductions that would be granted by the seller on the website "www.mymedoc.fr".

These tariffs are firm and non-revisable during their period of validity, as indicated on the website. "www.mymedoc.fr", the seller reserves the right, outside this period of validity, to modify the prices at any time.

They do not include the costs of processing, shipping, transport and delivery, which are charged in addition, under the conditions indicated on the website "www.mymedoc.fr" and calculated prior to the placing of the order.

The payment requested to the customer at the time of confirmation of the order corresponds to the total amount of the purchase, including these costs.

If one or more taxes or contributions, particularly environmental, were to be created or modified, upward and downward, this change may be reflected in the sale price of the products.

An invoice is drawn up by the seller and delivered to the customer upon delivery of the ordered products.

ARTICLE 6. -TERMS OF PAYMENT

This is an order with obligation to pay, which means that the placing of the order implies a settlement of the customer.

To settle its order, the customer has, at his choice, all the payment methods made available to him by the seller and listed on the seller's website. The Customer warrants to the seller that he has the necessary authorizations to use the payment method chosen by him when the order is validated. The seller reserves the right to suspend any order management and any delivery in case of refusal of authorisation of payment by credit card from the officially accredited bodies or in case of non-payment.

The seller reserves the right to refuse to make a delivery or to honour an order from a customer who has not fully settled a previous order or with which a payment dispute would be in the process of being administered. The seller has set up an order verification procedure to ensure that no person uses the bank details of another person without his or her knowledge.

As part of this verification, the client may be asked to fax the seller a copy of an identification document and a proof of domicile. The order will then be validated only after receipt and verification by the seller of the parts sent.

The payment of the price is made in cash at the order.

In the event of late payment or payment of sums owed by the customer beyond the deadlines set above, and after the date of payment appearing on the invoice sent to it, late penalties calculated at the monthly rate of 3% of the amount TTC of the price of acquisi on the said invoice, will be acquired automatically and as of right to the seller, without formality or prior notice.

The delay in payment will result in the immediate chargeability of all sums owed by the customer, without prejudice to any other action which the seller would be entitled to bring, as such, against the client.

Payments made by the customer shall be considered definitive only after the seller has actually cashed in the sums owed.

In addition, the seller reserves the right, in the event of failure to comply with the payment terms listed above, to suspend or cancel the delivery of the current orders made by the customer.

No additional costs, exceeding the costs incurred by the seller for the use of a means of payment, may be invoiced to the customer.

ARTICLE 7. -DELIVERIES

The products ordered by the customer will be delivered in metropolitan France within the time indicated on the product sheet to which the processing and delivery time is added to the address indicated by the customer when ordering on the website " www.mymedoc.fr ".

The delivery time starts to run only from the full payment of the order by the customer.

The seller reserves the right to refuse to make a delivery if it is not technically feasible.

The delivery consists of the transfer to the customer of the physical possession or control of the product.

The products ordered are delivered either by Colissimo followed, or by independent carrier, depending on the size and weight of the products ordered, the choice remaining at the sole initiative of the seller.

Nevertheless, the customer may opt for a delivery by Chronopost and undertakes, in this case, to bear the costs.

Except in particular cases or unavailability of one or more products, the products ordered will be delivered at one time.

The seller undertakes to make best efforts to deliver the products ordered by the customer within the specified deadlines. However, these deadlines are indicated for illustrative purposes only. If the products ordered have not been delivered within FOURTEEN (14) days after the indicative date of delivery, for any other cause other than force majeure or the fact of the customer, the sale may be resolved at the written request of the customer under the conditions laid down in articles L. 216-2, L. 216-3 and L. 241-4 of the consumer code. The sums paid by the client will then be returned to him no later than FOURTEEN (14) days after the date of termination of the contract, excluding any compensation or deduction.

In case of special request from the customer concerning the conditions of packaging or transport of the ordered products, duly accepted in writing by the seller, the costs linked thereto will be the subject of a specific additional billing, on quotation beforehand accepted in writing by the client.

The customer is obliged to check the status of the delivered products.

If at the time of delivery, the original packaging is damaged, torn, opened, the customer must check the condition of the products. If damaged, the customer must refuse the parcel and note a reservation on the delivery slip (parcel refused because opened or damaged).

The customer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product in relation to the delivery order, damaged parcel, broken products....).

This verification is considered to be carried out as soon as the customer, or a person authorized to sign by him, has signed the delivery order.

The customer must then confirm by registered mail these reservations to the carrier at the latest within two (2) business days following receipt of the product (or products) and send a copy of this mail by fax or simple mail to the seller at the address indicated in these terms and conditions.

The customer must make the same day of delivery to the seller or no later than the first business day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality in relation to the indications listed on the order form. Any claim after this period and failing to comply with these formalities, the products will be deemed to be compliant and free from any apparent defect and no claim may be validly accepted by the seller.

The complaint may be made, at the client's option:

-by phone: 06.79.39.04.78 or 06.82.06.68.22

-by e-mail: contact@mymedoc.fr

Any claim not made in the rules defined above and within the time limits may not be taken into account and will relieve the seller of any liability to the customer.

Upon receipt of the claim, the seller will assign an exchange number of the product (or products concerned) and communicate it by e-mail to the customer. The exchange of a product can only take place after the exchange number has been assigned.

In case of error of delivery or Exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, Colissimo recommended to the following address:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

The cost of return is borne by the seller.

The seller will reimburse or replace as soon as possible and at its own expense, the delivered products whose defects in conformity or the apparent or hidden defects have been duly proved by the customer, under the conditions laid down in articles L. 217-4 et seq. of Consumer code and those provided for in these general terms and conditions of sale.

ARTICLE 8. -TRANSFER OF OWNERSHIP-TRANSFER OF RISKS

The transfer of ownership of the products of the seller, to the benefit of the customer, will be realised only after complete payment of the price by the latter, irrespective of the date of delivery of said products.

Regardless of the date of the transfer of ownership of the products, the transfer of the risks of loss and deterioration relating thereto will only be realized at the time when the customer will take physical possession of the products.

ARTICLE 9. -RIGHT TO RETRACTATION

In accordance with the legal provisions in force, the customer has a period of FOURTEEN (14) days from the receipt of the product to exercise his right of withdrawal from the seller, without having to justify reasons or to pay a penalty, at the end of Exchange or reimbursement, provided that the products are returned in their original packaging and in perfect condition within ten (10) days after notification to the seller of the customer's decision to withdraw.

Returns are to be carried out in their original condition and complete (packaging, accessory, notice...) allowing them to be returned to the market in the new condition, accompanied by the purchase invoice and mentioning the return number that has been assigned to it by the seller.

Damaged, soiled or incomplete products are not resumed.

The right of withdrawal can be exercised online, using the withdrawal form available on the website "www.mymedoc.fr", in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the customer by the seller, or any statement, without ambiguity, expressing the will to withdraw.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the product (or products purchased) and the delivery costs are reimbursed; the cost of the return remaining at the expense of the customer.

The Exchange, subject to availability, or reimbursement will be made within FOURTEEN (14) days from the receipt by the seller of the products returned by the customer under the conditions laid down in this article.

ARTICLE 10. -SELLER'S LIABILITY-WARRANTY

The products sold on the website "www.mymedoc.fr" comply with the regulations in force in France and have performances compatible with non-professional uses.

The products provided by the seller are entitled to the right and without any additional payment, irrespective of the right of withdrawal, in accordance with the legal provisions, under the conditions and in the manner referred to in the box below and defined in the annex to these general conditions of sale (guarantee of conformity/guarantee of latent defects):

-the legal guarantee of conformity, for products apparently defective, damaged or damaged or not corresponding to the order,

-the legal guarantee against latent defects arising from defects in material, design or workmanship affecting the products delivered and making them unfit for use.

It is recalled that as part of the legal guarantee of conformity, the customer:

-has a period of two years from the issuance of the property to act against the seller,

-may choose between the repair or replacement of the ordered product, subject to the cost conditions laid down in article L. 217-9 of the consumer code,

-is exempt from reporting proof of the existence of the product's failure to comply within six months following the issuance of the product. This period is increased to 24 months from 18 March 2016, except for second-hand goods.

The legal guarantee of conformity applies irrespective of the commercial guarantee which may cover the product. The customer may decide to implement the warranty against hidden defects produced in accordance with article 1641 of the civil code; in this case, it may choose between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the civil code.

In order to assert its rights, the customer must inform the seller, in writing, of the non-conformity of the products within a maximum period of one working day from the delivery of the products or the existence of latent defects within the deadlines referred to above and return or report in store defective products in the State in which they were received with all the elements (accessories, packaging, notice....)

Seller will reimburse, replace or repair any products or parts under warranty deemed to be non-compliant or defective.

The shipping costs will be refunded on the basis of the invoiced price and the return costs will be refunded upon presentation of the receipts.

Refunds of products deemed to be non-conforming or defective shall be made as soon as possible and no later than FOURTEEN (14) days following the seller's finding of lack of conformity or latent defect.

The reimbursement will be made by credit to the bank account of the client or by bank cheque sent to the customer.

The seller's liability shall not be incurred in the following cases:

-failure to comply with the legislation of the country in which the products are delivered, which it is for the customer to verify,

-error of the customer in the choice of a product ordered on the website,

-in case of misuse, use for professional purposes, negligence or lack of maintenance on the part of the customer, as in case of normal wear of the product, accident or force majeure.

The seller's warranty is, in any event, limited to the replacement or reimbursement of products that do not conform or are affected by a defect.

ARTICLE 11. -COMPUTER AND FREEDOM

Pursuant to law 78-17 of 6 January 1978, it is recalled that the personal data requested from the client are necessary for the processing of its order and for the preparation of invoices, in particular.

This data may be communicated to prospective partners of the seller responsible for the execution, processing, management and payment of orders.

The processing of the information communicated through the website "www.mymedoc.fr" meets the legal requirements for the protection of personal data, the information system used to ensure the optimal protection of these Data.

The customer shall, in accordance with the national and European regulations in force, have a right of permanent access for modification, rectification, opposition of portability and limitation of processing in respect of the information concerning him.

This right may be exercised in accordance with the terms and conditions set out on the website "www.mymedoc.fr".

ARTICLE 12. -INTELLECTUAL PROPERTY

The content of the website "www.mymedoc.fr" is the property of the seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly forbidden and is liable to constitute a crime of counterfeiting.

In addition, the seller remains the owner of all intellectual property rights in the photographs, presentation, studies, drawings, models, prototypes, etc... Customer's request) for the provision of services to the customer. The client therefore prohibits any reproduction or exploitation of such studies, drawings, models and prototypes, etc... without the express, written and prior authorisation of the seller which may condition it to a financial counterparty.

ARTICLE 13. -IMPREVISION

1195 of the civil code and the regime of the forecast foreseen therein, committing itself to fulfil its obligations even if the contractual balance is disturbed by circumstances which were unpredictable at the conclusion of the sale, even though their performance would be excessively costly and to bear all the economic and financial consequences.

However, if the change in unforeseen circumstances at the conclusion of the contract was definitive or lasted beyond one month, the present would be purely and simply resolved in accordance with the terms set out in the article "resolution for Imprediction ".

ARTICLE 14. -EXECUTION IN KIND

In the event of failure by either party to fulfil its obligations, the party who is the victim of the failure shall have the right to require the enforced execution in kind of the obligations arising hereunder. Notwithstanding the provisions of article 1221 of the civil code, the creditor of the obligation may continue this enforced execution after a mere formal notice, addressed to the debtor of the obligation by registered letter with request for a notice of receipt unfruitful, whatever the circumstances, and even though there would be a clear disproportionality between its cost to the debtor, in good faith, and its interest in the creditor.

The party who is the victim of the failure may, in the event of non-fulfilment of any of the obligations incumbent on the other party, request the resolution of the contract in accordance with the terms set out in the article "contract resolution".

ARTICLE 15. -EXCEPTION OF INEXECUTION

It is recalled that, pursuant to article 1219 of the civil code, each party may refuse to fulfil its obligation, even though it is due, if the other party does not perform its own and if that breach is sufficiently serious, that is, likely to challenge the continuation of the contract or fundamentally disrupt its economic equilibrium. The suspension of execution shall take effect immediately upon receipt by the defaulting party of the notification of failure addressed to that effect by the party who is the victim of the failure indicating the intention to apply the exception of non-performance until the defaulting party has remedied the failure found, served by registered letter with a request for a notice of receipt or on any other durable written support to provide proof of the consignment.

This non-performance exception may also be used as a preventive measure, in accordance with the provisions of article 1220 of the civil code, if it is clear that one of the parties will not execute the obligations incumbent upon it and that the consequences of this breach are serious enough for the party who is the victim of the failure.

This faculty is used at the risk and peril of the party taking the initiative.

The suspension of execution shall take effect immediately upon receipt by the alleged defaulting party of the notification of the intention to apply the preventive failure exception until the alleged party failing to perform the obligation for which a failure to come is manifest, served by registered letter with a request for a notice of receipt or on any other durable written medium providing proof of the consignment.

However, if the impediment was definitive or lasted beyond one month, the present would be purely and simply resolved in accordance with the terms set out in the article "resolution for failure of a party to fulfil its obligations".

ARTICLE 16. -FORCE MAJEURE

The parties may not be held liable if the non-execution or delay in the performance of any of their obligations, as described herein, arises from a case of force majeure within the meaning of article 1218 of the civil code.

The party observing the event shall without delay inform the other party of its inability to perform its performance and justify it to the latter. The suspension of obligations shall in no case be a cause of liability for non-fulfilment of the obligation in question, nor induce the payment of damages or penalties for delay.

The performance of the obligation is suspended for the duration of force majeure if it is temporary and does not exceed thirty (30) days.

Therefore, upon the disappearance of the cause of the suspension of their reciprocal obligations, the Parties shall endeavour to resume the normal performance of their contractual obligations as soon as possible.

To this end, the prevented party will notify the other of the resumption of its obligation by registered letter with request for a notice of receipt or any extrajudicial Act. If the impediment is final or exceeds thirty (30) days, these will be purely and simply resolved in accordance with the terms set out in the article "resolution for force majeure".

ARTICLE 17. -RESOLUTION OF THE CONTRACT

17.1. resolution for imprediction

The resolution for the impossibility of executing an excessively onerous obligation may not, notwithstanding the resolution for failure of a party to its obligations set out below, intervene until 15 days after the sending of an implementation remains declaring the intention to apply this clause notified by registered letter with the request for a notice of receipt or any extrajudicial Act.

17.2 resolution for breach of a sufficiently serious obligation

The party who is the victim of the failure may, notwithstanding the resolution for failure of a party to its obligations set out below, in the event of a sufficiently serious breach of any of the obligations incumbent on the other party, notify by registered letter with request for notice of receipt to the defaulting party, the offending resolution hereof, 15 days after the sending of a formal notice of execution remained unsuccessful, pursuant to the provisions of article 1224 of the civil code.

17.3. resolution for force majeure

The full resolution of force majeure shall not, notwithstanding the resolution for failure of a party to its obligations set out below, be held until 15 days after the sending of a formal notice notified by registered letter with request notice of receipt or any extrajudicial Act.

However, this notice will have to mention the intention to apply this clause.

17.4. common provisions for resolution cases

It is expressly agreed between the parties that the debtor of an obligation to pay under this Agreement shall be validly brought into being by the sole liability of the obligation, in accordance with the provisions of article 1344 of the civil code.

The services exchanged between the parties since the conclusion of the contract and until its resolution can only be useful by the full execution of the agreement, they will give rise to full restitution.

In any event, the injured party may apply to the Court for damages.

ARTICLE 18. -NON-PARTIAL VALIDATION

If one or more stipulations of these general conditions are held for invalid or declared such under a law, a regulation or following a final decision of a competent court, the other stipulations will keep their strength and scope.

ARTICLE 19. -NO WAIVER

The fact that one of the parties does not avail themselves of a breach by the other party to any of the obligations referred to in these general conditions cannot be construed for the future as a waiver of the obligation at issue.

ARTICLE 20. -TITLE

In case of difficulty of interpretation between any of the headings appearing at the top of the clauses, and any of the clauses, the securities will be declared non-existent.

ARTICLE 21. -APPLICABLE LAW-LANGUAGE

These general conditions of sale and the transactions arising therefrom are governed by and subject to French law.

These general terms and conditions of sale are written in the French language. If they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

ARTICLE 22. -LITIGATION

All disputes to which the purchase and sale transactions concluded pursuant to these general conditions of sale could give rise, concerning both their validity, their performance, their termination, their consequences and their aftermath and which could not have been resolved between the seller and the client will be submitted to the competent courts under the common law conditions.

The client is informed that he may in any case resort to conventional mediation, in particular with the consumer Mediation Commission (article L. 612-1 of the consumer code) or from the sectoral mediation bodies and whose references appear on the website "www.mymedoc.fr" or any alternative dispute resolution procedure (e.g. conciliation) in the event of a dispute.

ARTICLE 23. -CUSTOMER ACCEPTANCE

The fact that a natural person (or legal entity) to order on the website "www.mymedoc.fr" takes full and complete acceptance of these general conditions of sale and obligation to pay the products ordered, which is expressly acknowledged by the client, who waives, in particular, to avail himself of any contradictory documents, which would be unenforceable against the seller.

ANNEX I

PROVISIONS RELATING TO LEGAL GUARANTEES

ARTICLE L. 217-4 CONSUMER CODE

"The seller is obliged to deliver a good in accordance with the contract and complies with the defects of conformity existing at the time of issue. It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when it has been put to its charge by the contract or has been carried out under its responsibility. »

ARTICLE L. 217-5 CONSUMER CODE

"In order to comply with the contract, the property must:

-be specific to the usual expected use of a similar property and, where applicable:

-correspond to the description given by the seller and possess the qualities which he has presented to the purchaser in the form of a sample or a model,

-present the qualities that a purchaser can legitimize to await in the light of public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling.

-or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the purchaser, brought to the knowledge of the seller and which the latter has accepted. »

ARTICLE L. 217-12 CONSUMER CODE

"The action resulting from the lack of conformity is prescribed by two years from the issuance of the property."

ARTICLE L. 217-16 CONSUMER CODE

"Where the purchaser requests the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days In addition to the remaining warranty period. This period runs from the request for intervention of the purchaser or the provision for repair of the property in question, if this provision is after the request for intervention. »

ARTICLE 1641 CIVIL CODE

"The seller shall be liable for defects due to the hidden defects of the sold thing which make it unfit for the intended use, or which so diminish such use, that the purchaser would not have acquired it, or would have only a lesser price , if he had known them. »

ARTICLE 1648 ALINEA 1 CIVIL CODE

' The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect.

ANNEX II RETRACTATION FORM

This form must be completed and returned only if the customer wishes to withdraw from the order placed on the site "www.mymedoc.fr" except exclusions or limits to the exercise of the right of withdrawal according to the General conditions of sale Applicable.

For the attention of:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

I hereby notify the withdrawal of the contract relating to the order bearing the following characteristics:

-control of.........................................................

-order number............................................

-customer name..........................................................

-customer's address.....................................................

CGV-services-consumers

ARTICLE 1. -SCOPE OF APPLICATION

The present general conditions of sale apply, without restriction or reservation to any purchase of the services of organisation of tourist circuits in the region of the Médoc (Gironde) type "wine tour" (hereafter referred to as "the services") proposed by " MyMedoc "(hereinafter referred to as" the provider ") to consumers and non-professional customers (hereinafter referred to as" the customers "or" the customer ") on its website www.mymedoc.fr.

The main features of the services are presented on the website www.mymedoc.fr.

The customer is obliged to take notice of it before placing an order.

The choice and purchase of a service is the sole responsibility of the customer.

The photographs and graphics presented on the website "www.mymedoc.fr" are not contractual and cannot incur the responsibility of the service provider.

The customer is obliged to refer to the description of each service in order to know the properties and the essential characteristics.

The provider's contact information is as follows:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

Phone: 06.79.39.04.78 or 06.82.06.68.22

These general terms and conditions of sale apply to the exclusion of any other conditions, including those applicable for in-store sales or through other distribution and marketing channels.

These general conditions of sale are accessible at any time on the website "www.mymedoc.fr" and will prevail, if applicable, on any other version or other contradictory document.

These general conditions of sale may be subject to subsequent modifications, the version applicable to the purchase of the customer is that in force on the website on the date of placing the order.

Unless proven otherwise, the data recorded in the provider's computer system constitute proof of all transactions concluded with the client.

In accordance with the data protection act of 6 January 1978, strengthened and supplemented by the RGPD (General Regulation on the safeguarding of the information) entered into force on 25 may 2018, the client has, at any time, a right of access, rectification, of opposition, deletion and portability of all of its personal data by writing, by letter and by justifying its identity, to

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

The customer declares to have read the present general conditions of sale and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure as well as the General conditions of use of the site Internet "specify website ". Unless proven otherwise, the data recorded by "name or denomination of provider " constitute proof of all transactions passed by "name or denomination of the provider " and the customer via the website "indicate the website ".

The validation of the order of the services by the customer is accepted without restriction or reservation of these general conditions of sale.

The customer acknowledges having the capacity required to contract and acquire the services offered on the website "www.mymedoc.fr".

These general conditions of sale may be subject to subsequent modifications, the version applicable to the purchase of the customer is that in force on the website on the date of placing the order.

The services presented on the website "www.mymedoc.fr" are offered for sale for the following Territories:

-Metropolitan French territory.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged and are the sole responsibility of the customer.

ARTICLE 2. -PRE-CONTRACTUAL INFORMATION

The following information is transmitted to the client in a readable and understandable manner:

-the essential characteristics of the good or service,

-the price of the good or service,

-the method of calculating the price and, if applicable, any additional costs of transport, delivery or postage and any other costs,

-any additional costs of transport, delivery or postage and any other charges,

-in the absence of immediate execution of the contract, the date or the time at which the seller undertakes to deliver the good or to perform the service, irrespective of its price,

-information relating to the identity of the provider, its postal, telephone and electronic details, and its activities, those relating to legal guarantees, the functionalities of digital content and, where applicable, its interoperability, existence and procedures for the implementation of guarantees and other contractual conditions.

The provider shall communicate to the customer the following information:

-its name or its social denomination, the geographical address of its establishment and, if it is different, that of the registered office, its telephone number and its e-mail address,

-the terms of payment, delivery and execution of the contract, as well as the terms and conditions provided by the professional for the processing of claims,

-the duration of the contract, when it is concluded for a fixed term, or the conditions for its termination in the case of an indefinite contract.

The provider shall indicate, as regards the digital content:

-any relevant interoperability of this content with certain hardware or software which the trader has or should reasonably have knowledge of.

ARTICLE 3. -INFORMATION ON SERVICES

The supplies of services governed by these general terms and conditions are those appearing on the provider's website or which are indicated as sold by the service provider.

Service supplies are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred with respect to this submission, the liability of the service providers could not be incurred.

ARTICLE 4. -ORDERS

4.1. orders

It is the customer's responsibility to select on the "www.mymedoc.fr" website the supplies of services he wishes to order.

The contractual information is presented in French and is subject to confirmation at the latest at the time of the validation of the order by the customer.

The sale of services shall be considered definitive only after the customer has been sent confirmation of the acceptance of the order by the service provider, by electronic mail and after receipt by him of the full price of the order.

For orders placed exclusively on the Internet, the registration of an order on the provider's website is made when the customer accepts these general conditions of sale by ticking the box provided for this purpose and validates his order. The customer has the possibility to check the details of his order, his total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies acceptance of all these general terms and conditions of sale and constitute proof of the sales contract.

It is therefore the customer's responsibility to check the accuracy of the order and to immediately report any errors.

Computerized registers, kept in the provider's computer systems under reasonable security conditions, shall be considered as evidence of communications, orders and payments between the parties.

The archiving of orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Any order placed on the website "www.mymedoc.fr" constitutes the formation of a contract concluded remotely between the customer and the provider.

For services giving rise to the preparation of a preliminary estimate, the sale of services shall be considered definitive only after:

-preparation of a quotation by the provider and sending to the customer confirmation of the acceptance of the order by e-mail.

The quotations prepared by the service provider are valid for a period of thirty (30) days.

-validation of the quotation and other possible modalities for the provision of the services by the customer by e-mail.

The order on quotation is considered definitive by the service provider only after the payment of a deposit of fifty (50)% of the total amount of the order.

In no event shall this deposit be qualified as a deposit.

The final validation of the order or quotation will be worth proof of the customer's agreement on:

-the chargeability of sums due under the order,

-the signature and the express acceptance of all the transactions carried out.

In certain cases, including default of payment or other problem on the customer's account, the supplier reserves the right to block the customer's order until the problem is resolved.

The claimant reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of an earlier order.

No orders for a number of participants less than two (2) persons may be accepted.

4.2. changes to the order

Any modifications of the order by the customer, excluding the exercise of his right of withdrawal, may be taken into account by the provider only within the limits of his possibilities and provided that he is notified by e-mail to Service provider eight (8) days at least before the scheduled date for the provision of the services ordered. If necessary, these changes will result in the preparation of a new quotation and a price adjustment.

In the event that these modifications cannot be accepted by the claimant, the sums paid by the client will be refunded within a maximum of fifteen (15) days from the notification of the impossibility of accepting the amendments made by the service provider to the client (unless the customer prefers to receive credit).

4.3 cancelling the order

In case of cancellation of the order made by the customer on acceptance of a quotation after its acceptance by the service provider less than five (5) days before the scheduled date for the provision of the services ordered, for any reason whatsoever except the exercise of the right of withdrawal or force majeure, the deposit paid to the order will be of full right acquired to the claimant and will not give rise to any refund.

In case of cancellation of the order made by the customer on the website after his acceptance by the service provider less than five (5) days before the date provided for the provision of the services ordered, for any reason whatsoever except the exercise of right of withdrawal or force majeure, an amount corresponding to twenty (20)% of the total amount of the purchase will be acquired to the claimant and invoiced to the customer, as damages, for compensation for the damage thus suffered.

ARTICLE 5. -PRICE list

The services offered by the service provider are provided at the rates in force on the website "www.mymedoc.fr" or according to the quotation prepared by the service provider upon request of the customer, when registering the order by the service provider.

Prices are expressed in euros, HT and TTC.

The rates take into account any reductions that would be granted by the service provider under the conditions specified on the website "www.mymedoc.fr".

These tariffs are firm and non-revisable during their period of validity, as indicated on the website "indicate the website ", the service provider reserves the right, outside this period of validity, to modify the prices at any time.

They do not include the processing and management fees, which are charged in addition, under the conditions indicated on the website "www.mymedoc.fr" and calculated prior to the placing of the order.

The payment requested to the customer corresponds to the total amount of the purchase, including these costs.

If one or more taxes or contributions, including environmental, were to be created or modified, upwards and downwards, this change may be reflected in the sale price of the services.

An invoice is drawn up by the service provider and given to the customer when the services ordered are supplied.

ARTICLE 6. -TERMS OF PAYMENT

This is an order with obligation to pay, which means that the placing of the order implies a settlement of the customer.

To settle its order, the customer has, at his choice, all the payment methods made available to him by the provider and listed on the provider's website. The Customer warrants to the claimant that he has the necessary authorizations to use the payment method chosen by him when the order is validated. The service provider reserves the right to suspend any order management in the event of refusal of authorisation for payment by credit card from officially accredited bodies or in case of non-payment.

The service provider will not be obliged to proceed with the provision of the services ordered by the customer if the price has not been previously paid to him in full under the conditions and above indicated.

The claimant reserves the right to refuse to honour an order from a customer who has not fully settled a previous order or with which a payment dispute would be in the process of being administered. The claimant has set up an order verification procedure to ensure that no person uses the bank details of another person without his or her knowledge.

As part of this verification, the client may be asked to fax the claimant a copy of an identification document and a proof of domicile. The order will then be validated only after receipt and verification by the supplier of the parts sent.

The payment of the price is made in cash at the order when the latter has been carried out on the website or on the day of the provision of the services in case of order by acceptance of a quotation.

In the latter case, the payment corresponding to the total amount of the order decreased by the deposit already paid.

Payments made by the customer shall be considered definitive only after the actual collection of sums owed by the claimant.

In the event of late payment and the payment of sums owed by the customer beyond the time limit set above, and after the date of payment appearing on the invoice sent to it, delay penalties calculated at the monthly rate of 3% of the amount TTC of the price of the provided of the services, will be acquired automatically and as of right to the service provider, without any formality or prior formal notice.

The delay in payment will result in the immediate chargeability of all sums owed by the customer, without prejudice to any other action which the claimant would be entitled to bring, as such, against the client.

In addition, the service provider reserves the right, in the event of failure to comply with the above payment conditions, to suspend or cancel the provision of the services ordered by the customer and/or to suspend the performance of its obligations.

No additional costs, higher than the costs incurred by the service provider for the use of a means of payment, may be invoiced to the customer.

ARTICLE 7. -MODALITIES FOR THE PROVISION OF SERVICES

The services ordered by the customer shall be provided within the time limit set by the parties upon the placing of the order and, at the very least, after effective collection of the price in full.

The service provider undertakes to make its best efforts to provide the services ordered by the customer, within the framework of an obligation of medium and within the deadlines specified above.

The liability of the service provider shall in no case be incurred in the event of delay or suspension of the provision of the service attributable to the customer, or in case of force majeure

If the services ordered have not been provided within fifteen (15) days after the indicative date specified above, for any other cause other than force majeure or the fact of the customer, the sale may be resolved at the written request of the customer under the conditions provided for in articles L. 216-2,

L. 216-3 and L. 241-4 of the consumer code. The sums paid by the client will then be returned to him no later than FOURTEEN (14) days after the date of termination of the contract, excluding any compensation or deduction.

The identification of the claimant is as follows:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

Phone: 06.79.39.04.78 or 06.82.06.68.22

In the event of a special request by the customer concerning the conditions of supply of the services, duly accepted in writing by the provider, the related costs will be subject to further specific billing.

In the absence of reservations or claims expressly issued by the customer upon receipt of the services, these will be deemed to conform to the order, in quantity and quality.

The client shall have a period of five (5) days from the provision of the services to issue, in writing, such reservations or claims, with all supporting documentation, to the service provider.

No claims can be validly accepted in case of non-compliance with these formalities and deadlines by the customer.

The service provider will reimburse or rectify the customer (to the extent possible) promptly and at his expense, in accordance with the appropriate terms and conditions approved by the customer, the services whose failure to comply has been duly proved by the customer.

ARTICLE 8. -RIGHT TO RETRACTATION

The customer has, in accordance with the law of a withdrawal period of 14 days from the conclusion of the contract to exercise his right of withdrawal from the provider and cancel his order, without having to justify reasons or to pay a penalty, at the end Exchange or reimbursement, unless the performance of the benefits has commenced, with the agreement of the client, before the end of the withdrawal period.

The right of withdrawal can be exercised online, using the enclosed withdrawal form and also available on the website "www.mymedoc.fr", in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the customer by the claimant, or any other statement, without ambiguity, expressing the will to withdraw and in particular by mail sent to MYMEDOC, 7, rue Valmy Tayac 33460 SOUSSANS or an e-mail to the address "contact@mymedoc.fr" mentioning the order concerned by this retraction.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the services ordered is refunded.

Reimbursement of the sums actually paid by the customer shall be effected within FOURTEEN (14) days from the receipt by the service provider of the notification of the customer's withdrawal.

ARTICLE 9. -LIABILITY OF THE SERVICE PROVIDER-GUARANTEE

The service provider warrants, in accordance with the legal provisions and without further payment, the customer, against any defect in conformity or latent defect, arising from a defect in design or realization of the services ordered under the conditions and according the terms and conditions set out in the annex to these general terms of sale.

In order to assert its rights, the customer must inform the service provider, in writing, of the existence of defects or defects of conformity within a maximum period of five (5) days from the date of the provision of the services.

The service provider shall reimburse or rectify (to the extent possible) the services deemed to be defective as soon as practicable and no later than FOURTEEN (14) days after the claimant's finding of default or defect. The reimbursement will be made by credit to the bank account of the client or by bank cheque sent to the customer.

The service provider's warranty is limited to the reimbursement of the services actually paid by the customer and the service provider may not be considered responsible or failing for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.

The services provided through the service provider's website "www.mymedoc.fr" comply with the regulations in force in France. The liability of the service provider cannot be incurred in case of non-compliance with the legislation of the country in which the services are provided, that it belongs to the client, who is solely responsible for the choice of the services requested, to verify.

ARTICLE 10. -COMPUTER AND FREEDOM

This data may be communicated to any partners of the service provider responsible for the execution, processing, management and payment of orders.

The processing of the information communicated through the website "www.mymedoc.fr", complies with the legal requirements for the protection of personal data, the information system used to ensure the optimal protection of these Data.

The customer shall, in accordance with the national and European regulations in force, have a right of permanent access, modification, rectification, opposition of portability and limitation of the processing with regard to the information concerning him.

This right may be exercised in accordance with the terms and conditions set out on the website "www.mymedoc.fr",

ARTICLE 11. -INTELLECTUAL PROPERTY

The content of the website "www.mymedoc.fr" is the property of the provider and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly forbidden and is liable to constitute a crime of counterfeiting.

In addition, the claimant remains the owner of all intellectual property rights in the photographs, presentation, studies, drawings, models, prototypes, etc... Customer's request) for the provision of services to the customer. The client therefore prohibits any reproduction or exploitation of such studies, drawings, models and prototypes, etc... without the express, written and prior authorisation of the seller which may condition it to a financial counterparty.

ARTICLE 12. -IMPREVISION

The present general conditions of sale expressly exclude the legal regime of the imprediction provided for in article 1195 of the civil code for all transactions of sale of the products of the seller to the customer. The seller and the customer therefore renounce each of the provisions of article 1195 of the civil code and the regime of the forecast foreseen therein, committing themselves to fulfil its obligations even if the contractual balance is disturbed by circumstances that were unpredictable at the conclusion of the sale, even though their execution would be excessively onerous and to bear all the economic and financial consequences.

ARTICLE 13. -EXECUTION IN KIND

ARTICLE 14. -EXCEPTION OF INEXECUTION

This faculty is used at the risk and peril of the party taking the initiative.

ARTICLE 15. -FORCE MAJEURE

The performance of the obligation is suspended for the duration of force majeure if it is temporary and does not exceed thirty (30) days.

ARTICLE 16. -RESOLUTION OF THE CONTRACT

161. resolution for imprediction

The resolution for the impossibility of executing an excessively onerous obligation may not, notwithstanding the resolution for failure of a party to its obligations set out below, intervene until 15 days after the receipt of a formal notice stating the intention to apply this clause notified by registered letter with the request for a notification of receipt or any extrajudicial Act.

16.2 resolution for breach of a sufficiently serious obligation

16.3. resolution for force majeure

However, this notice will have to mention the intention to apply this clause.

16.4. common provisions for resolution cases

In any event, the injured party may apply to the Court for damages.

ARTICLE 17. -NON-PARTIAL VALIDATION

ARTICLE 18. -NO WAIVER

ARTICLE 19. -TITLE

In case of difficulty of interpretation between any of the headings appearing at the top of the clauses, and any of the clauses, the securities will be declared non-existent.

ARTICLE 20. -APPLICABLE LAW-LANGUAGE

These general conditions of sale and the transactions arising therefrom are governed by and subject to French law.

ARTICLE 21. -LITIGATION

ARTICLE 22. -CUSTOMER ACCEPTANCE

ANNEX I RETRACTATION FORM

For the attention of:

MYMEDOC

7 Valmy Tayac Street

33460 SOUSSANS

I hereby notify the withdrawal of the contract relating to the order bearing the following characteristics:

-control of.........................................................

-order number............................................

-customer name..........................................................

-customer's address.....................................................